Contact us
Questions about a light, your order or delivery? We are happy to help.
Email us any time and you will get a reply within one business day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameModern Light Company, a division of BuyFactory Direct Pty Ltd
- ABN30 656 628 938
- Administration officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $100 ship free with tracked delivery (a flat $33.00 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
Packaging and delivery
We introduced Eco Pack packaging and we work with our delivery providers to bring the carbon footprint of a delivery down. It is a direction rather than a finished job, and we would rather describe it that way than claim more than we have done.